Although my order was delivered within 2-3 days unfortunately I was sent the wrong products. I spoke to Joe, who promised to get it sorted the next working day. Joe was as good as his word and despite my misgivings due to poor reviews on the website, the correct items were delivered the following day! I took off 2 stars for 1. - the wrong items were initially delivered and 2. I tried to speak to another staff member the same day as i wanted some clarification on the company's procedures, despite it being only 3pm on a normal working day I was told that no one was available to help me and the gentleman concerned was very reluctant to give me his name and couldn't wait to get off the phone. In my opinion this left a bad impression of the company, especially as the website states that a normal working day was 9-5.30 Mon-Fri. During the course of my conversation with "Dave" I asked to speak to the manger Garry but he was not available. Despite eventually receiving the correct items and having a good experience with one staff member unfortunately I would think carefully about using the site gain.