We ordered 266m2 and 63 rolls had large patches of the grass blackened dead/dying and had a strong smell of what seemed like a burnt chemical. We laid it and realised it was dead and replaced it with non-blackened turf, all done within 24 hours of delivery as recommended. The turf was delivered Saturday and I contacted them on the Tuesday after the bank holiday weekend and received a very poor response from Chrissie Handley in customer services, questioning the "alleged "burnt chemical" smell," [direct quote from Chrissie] and telling me no refund would be given. We were only asking for a partial refund on the unusable turf. We are now stuck with 63 rolls of dead and blackened turf we cannot use and will be an additional cost to remove from our driveway. Order from them at your own risk.