Ordered from Online Turf on Tuesday 19th September. Delivery arrived to our house on Thursday 21st September. However, as soon as they arrived, they declared they could not place the pallets outside our house due to an issue with our dropped kerb being “high”, when it is 3 inches high. They did not state this or tell me anything of this when we were getting it delivered. We have never had problems with any delivery, we have had turf delivered 3 years ago with another company and it was completely fine. This year due to our garden renovations, we have had so many heavy garden tiles delivered, no problems then whatsoever, including having deliveries with our garden extension. Then, we told them an alternate address they made more excuses and said there’s a hump near that area and they cannot deliver. I gave a final address, which was my shop (had a massive yard, and a perfect driveway), they then made an excuse of it being a “red route” area. We were left with no option, no refund policy either. Then, on Monday, we decided to pay another builder from Builder Trade to come, and hire a pallet lifter truck to go to their Depot, and collect the turf instead. This was very inconvenient, and I had to pay extra to another builder whilst Online Turf had taken delivery charges as well. The builder went, and had to wait outside the Depot for 2 hours, after being served. Then we had to ring them, and they finally brought someone to help unload. The builder we asked, his pallet lifter truck was the same as Online Turf’s, and had no problems whatsoever. To top this off, since the grass was supposed to be here on Thursday they have kept it rolled up, and left to dry. Bearing in mind we ordered the most expensive turf on the website. A waste of money and unnecessary stress.