Well, bizarrely my experience is very similar to the review I have just read on Trust Pilot about Only Home; if only I had read it earlier. I ordered a chair on 29/10/20. The chair arrived at the beginning of November but the base was faulty. The seller was notified and additional nuts/bolts were sent from the manufacturer but this did not resolve the issue. The seller then arranged for a replacement base to be sent, again directly from the seller. The replacement base did not arrive until 5 months later in April 2020, after numerous follow up emails from myself, during which time the chair was unusable. I was told the replacement part was coming from Belgium and that there were hold ups/delays due to the pandemic (which I obviously believed). After just a few weeks the same fault developed on the new base and the seat of the chair itself split. I have been in constant email contact with the Only Home and have sent several videos and photos of the chair. The seller has acknowledged the issues and that I am due a refund under the Consumer Rights Act 2015 however a refund has not been made despite my clear intentions to take the matter further. It is now 8 months since I purchased the chair and what is important to note is that I paid with PayPal to ensure I had buyer protection. However when I emailed Only Home to say that I would have to open a dispute via PayPal because of the length of time it was taking for the replacement base to arrive and because of the 180 day time limit in which I had to open a case, miraculously the new base turned up just a few days later. I believe that Only Home have prolonged things so that I was outside of the 180 day buyer protection with PayPal thus preventing me claiming my money back through PayPal. After reading the reviews on here coupled with my experience I have reported Only Home to PayPal and intend to report them to Trading Standards. I will also now use my credit card to make a charge back claim for the money I have lost failing which I will be going through the Small Claims Court.