Recently gave 5* review for booking process as have booked before. However subsequently I had to make contact for a potential cancellation on medical grounds as my partner has taken ill and awaits hospital treatment. Simply wanted to run over the potentials of cancelling/rescheduling as holiday not until January and what a shambles. Charging you per minute for a call but the menu just simply repeats itself regardless of what option you pick. Even tried the FAQ section on line while waiting to be connected but nothing matched and you had to have an option in the tab down menu. Couldn’t send messages as they say you can but simply gave pre determined answers. Took ages to get anyone. To be fair didn’t learn much but guy was apologetic and aware they were having issues. Proof of the pudding will be if we have to cancel and what the procedure is