As others have already said... Do not be tempted to book a holiday with this company, my experience has been nothing but stressful, when trying to get an issue with amending hotel resolved - I have had to wait 3 weeks, only to be told by email it is no longer available (obviously if it takes 3 weeks to confirm then it is highly likely it will not be available) . Spent 2 hours on hold to customer service and gave up. Got through to sale who team wont help and just advise to use portal but the issue could not be dealt with on the portal. They have my money and the portal talks about changing £100+s to make change's they wont even make until its too late.