If I can use fewer stars I would - tried to book online but as departure was in a couple of days was told to call - spent 2 hours on the phone constantly put on hold then was cut off. Received a call 1 and half hours later to inform me they could not book but had taken the money from my account and a refund will be issued. In the morning I get an email saying to confirm the refund for half the amount I have to log in and confirm the refund - there is nothing in my booking section to issue a refund apart from the holiday which it will not allow me to view. Tired calling on hold for hours again - called and went through to sales who then told me the address on file is not the one I gave (ok so what address do you have as I know where I live) said then something by them has been completed incorrect - we cant help call customer services (yep done that an been on hold for hours with no answer) asked for a Manager or Director told they will not speak to you. Interesting they said they could get through to customer services straight away and to call the 03714743000 number so I did - put the reference number in to which it gives me another number to call a 0871 13p a number. Absolute joke of a company and will never be using again. Watch out, people.