I give this company no stars. We have booked a holiday to turkey for next month, two of our passengers can no longer go due to health issues, I requested they be removed from the hotel 5 weeks ago. They said they would respond within 48 hours… so I called last week, after waiting over an hour to speak to someone from customer services, they told me that they were not trained to make amendments to my booking…how convenient! So I waited and two days ago I received an email to say that it would not be cost effective to remove passengers as the hotel price had gone up and we would have to pay more when rebooking the hotel….BUT I checked and the price still remains the same as when we first booked it. They have lied to gain more money. I refuse to pay for 6 passengers when only 4 of us want to go away. I have called customer service today and was number 88 in the queue, 2 hour waiting time. Not acceptable. And yet, you call to book a holiday and they answer straight away. They are rubbish and I would not recommend.