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Anonymous
We booked a 4 star all inclusive holiday to Greece, not long beforehand we were told our selected hotel the labranda aqua park wasn’t going to be open and they had found us an alternative like for like, they offered £69 refund and 2 days car hire for the inconvenience. We declined that as we didn’t want car hire and asked if they could do water park tickets instead. At no point was it mentioned that the hotel was no longer all inclusive. They came back to us saying no water parks were open and therefore couldn’t offer tickets but offered a £250 refund instead. Again no mention of the hotel being half board, our booking paperwork all came through as all inclusive so we accepted. Fast forward to arriving in Greece at changes hotel, we asked the reception what time was the evening meals and was met with confused looks. We then managed to get through on the phone to the in resort number and we’re told ‘it was their mistake the refund actually was for a downgrade of hotel for half board, they offered to try and find us somewhere else all inclusive but that came up a dead end and then offered a further £160 refund to stay in the half board place. Had they informed us at the start when they should of done we would not of taken half board and moved our holiday dates to when the labranda was open.
2 years ago
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