Fraudsters! I booked hotel and flight (ryanair) via OTB. 10 days before due travel date I made a request to have extras. I was informed by email that the administration was so busy they were unable to do so hence told to do so direct with airline. However the reference number and email I was told to use kept coming up as invalid when trying to do so on ryanair website. The very same when i tried to check on online. At the airport going out at Stanstead i had to go to ryanair deal to explain that i was unable to check in online. I was told emphatically that this was a third party booking hence the reason i had no access to ryanair. I was told please, please do not book tickets via 3rd party in future. I was allowed to check in on the flight without the £50 charge. I was also able to pay for the extras. However leaving Agadir after the holiday. I was met with the problem of having to pay £200 for us both to check in on Ryanair. Thankfully we were able to. I dread to think what the situation would be if our card failed.. because the customer care attendant was not sympathetic in the least. This has led me to believe that OTB are con artists who should not be in business. As for ryanair I dont know what to think in this situation. However this sort of business behaviour is just not acceptable. I will never travel with OTB again and advise others to be very weary of their business.