NEVER BOOK THROUGH ONTHEBEACH!! THEY WILL TAKE YOUR MONEY AT ALL OPPORTUNITY. We had booked a holiday to Morocco through On The Beach in March 2022. It seemed like an excellent deal at the time, however 2 days before travelling my parents got covid and were unable to make it. We had paid for two check-in bags through OTB, which were allocated (unbeknown to us) to the first two travellers in our party. The first two travellers who were added to our party were my parents. When my friend and I went to the Ryanair desk to check-in desk prior to our flight, Ryanair told us we did not have any bags associated with our name. The bags were associated with my parents (who were unable to make the holiday). Ryanair made us pay for two extra bags (there and back from Morocco) which I have since been trying to claim back from On The Beach. On The Beach refused to change the baggage allocations BEFORE we departed, even though I waited on the phone to them for TWO HOURS and I still couldn't speak to a representative. I was on the phone to them from the time we were at the check-in desk to when we were about to board the flight. I simultaneously Tweeted them and emailed them. After numerous emails and 2 months later, On The Beach are refusing all responsibility and say there is nothing they can do about this charge. They have also been a headache to deal with in my parents case of getting covid, but that can be saved for another post. For anyone looking to book through On the Beach, avoid the headache and go with another company!