On the beach Ref MYB10636815B With out prejudice To on the beach customer service team's I am not happy with the current level of support from on the beach reference this holiday and nothing has been resolved although as you are aware I have been in constant communication with yourselves trying to reschedule this holiday. I even sent two letters to your head office by recorded delivery. I now demand contact and an immediate resolve or a full refund of money’s paid. Your last communication to me was that the booking has now been cancelled.( chelsea) Due to lack of payment of the final amount but as you had not responded to reschedule the holiday I was not comfortable with paying the final amount with no conformation from yourselves. As a result I am now taking this complaint to ATOL further to that I have two lawyers who are family members who I will be taking advice from at no cost to myself. I want this dealt with now and except a reply by return. Mrs Lesley Grannum