This is the worse company ever, I really dont think people would use them twice. You can’t contact them while abroad if u have issue with hotel. I been contacting them since I got back with the photos of food (via email only way of contacting) that was not cooked correctly and cause my family to get food poisoning at hotel Bahia Princess Tenerife (stay clear of that hotel too) and they did nothing about just hid behind the fact I couldn’t get through to them while on holiday. Saying it doesn’t count because I didn’t tell them ??? . Try to call there and here in uk and the phone hangs up on you. Will differently using some like Tui or other company in future. Next stop is atol Don’t think they should get away with treating people like this !!!!