I was diagnosed unfit to travel on the day of the scheduled departure. I was unable to reach a person to speak to as the estimated wait time on the phone was over 2 hours, 1.5 hours before the time the office was to close. The cancel holiday button did not work on the website. I work as a programmer and still cannot work out how I got the cancel button to work. Note that this On the Beach book flights with Ryanair. Ryanair do not appear to like third parties booking flights with them. So, customer service: I cannot comment as I didn't receive any. Price: Probably ok for the holiday.