MYB11267483B Overall the holiday was great. However, for the return journey home I had booked a private airport transfer through OnTheBeach. I even got confirmation the day before our return date (from Holiday Taxis/Golden Sea travel) via a text on my mobile that we would be picked up at 11:05am on the day. On the day of return we waited in the lobby for over an hour and the airport transfer did not show. During the wait the hotel reception/lobby staff and I made several attempt to phone the number we were given and it always showed busy. I even tried texting the company and all I got back in the reply was 'Let me check' and nothing after that. In the end I had to pay 80 Euros for another taxi to get us to the Antalya airport. The journey to the airport was stressful due to Saturday traffic and we barely made it to the airport in time. In the mad panic on arrival at the airport I forgot to get a receipt of the taxi driver and now OnTheBeach are being difficult in refunding the 80 Euros. I am prepared to forego the 80 Euros but I feel OnTheBeach should refund me half the cost (£78.66) of what I paid for the airport transfers. Despite emailing OnTheBeach customer services twice I have as yet not had a proper reply back. As yet we have had no contact from either OnTheBeach or Holiday Taxis as to why the airport transfer did not show up on the day. Extremely poor customer care. OnTheBeach \ Holiday Taxis- Poor show and customer services . :-(