If I could give a zero I would. Absolutely shocking experience 4 days before we flew out. We booked a holiday for our family of 4 in April only to receive an email, not a call 4 days before we were due to fly stating our hotel was over booked. The same hotel that other family members looked at booking 2 weeks prior but didn’t due to price more than doubling. We were offered a supposed like for like hotel that was 20km away that had poor reviews which we declined. 2 days later, now 48 hours before flying offered 2 more that were even worse. Now finally talking to someone our options were hotel refund but lose flights(package holiday so we thought) or except a below part hotel. In the end we excepted first alternative as best of bad bunch. Lack of communication, lack of customer service, lack of customer respect and most of all a complete lack of care. We have emailed Customer care but advised this can take 56 days for response. Separate hotel review will be listed also. Probably a 2 out of 5.