This company used to be decent but in recent times it has went downhill rapidly, customer care is zero. I had a simple claim for a £56 taxi fare that I had to claim back because our airport transfers failed to pick us up. I was instructed by OTB to get a taxi to airport as they couldn't locate the driver that was supposed to pick us up. They told me to get a receipt from taxi driver and claim it back when I got home. No problem I thought until I got an email this morning telling me a blatant lie that our transfer bus came to our hotel but we weren't there and they wouldn't be issuing a refund. We never moved from the front of hotel at our pick up point from 1600-1700 but this company have the audacity to blatantly lie to me saying the driver was there at 16.33 . Unfortunately I have another holiday booked with this corrupt company which I cannot cancel without being heavily penalised, but this will be the last time I use them and urge anyone else to stay away from them, there are plenty alternatives out there with far better customer care.