I see a lot of bad reviews about OTB but personally I did not have any issues with anything. Last July, me and 3 of my friends went to Paphos, Cyprus for an all inclusive holiday. When booking the holiday, the paperwork and confirmation came instantly. We all paid around £750 for a week including private transfer and insurance. Everything in the paperwork was well detailed and even helped when using TUIs website as we were flying with them. This was the first time we ever booked a holiday and everything was very well explained on how to navigate through ‘manage my booking’ section and what to do before the holiday begins. Personally, we had no issue with flights and transfer despite flights being cancelled was very common last July. The hotel was lovely and we had a great time. My views may change in the future if booking with OTB again but for now I would highly recommend