On the Beach customer service is just a disappointment. Our holiday was ruined! We were forced to leave our hotel due to flooding. We were told we would get a room at sister property next door and there were no rooms on arrival. Slept in lobby and dormitory before being sent to horrible room. Asked for reasonable compensation and finally offered us 1/2 the amount. Disputed charge with Amex and On the Beach successfully manipulated the dispute. After provisional credit was issued by Amex, On the Beach charged our card for that amount without authorization. Do not book with this company as they do not behave with an ounce of decency. The response they give is that "we are looking into your complaint" Do not believe it!