Always booked with OTB! I've always received the highest customer service and they are always 100% honest with you! They are real people looking to help us make magical memories on holiday! The prices are fantastic and you will not find cheaper!! I used to work for a well know travel company and from what I seen whilst working in branch is terrible, its all based on commission and who can hit the highest sales that month! They don't care about you, they care about hitting targets and getting commission! On the beach are different, they are real and can offer real prices because they care about you and your money and they don't want to fleece you,like other travel companies! Yes things can wrong with bookings ie hotels and flights! But OTB will always help! Fantastic company and I wouldn't book anywhere else unless you want robbed by big names on the high street!