Please do not use this company. If you are lucky enough that everything on your holiday runs smoothly you are one of the few. If for any reason you have an issue you have absolutely no way of getting a response from them. When my holiday was cancelled due to Covid they issued British Airways vouchers to me using a third party company. When British Airways then refunded the vouchers to me they had to send the money straight to the third party company as I wasn't named on them? This company have then transferred the money to OTB. I spent a whole month getting to this stage, now since January OTB are refusing to transfer the money to me. So my holiday was canceled and technically they have kept the money. My only option now is to issue a chargeback with my credit card company. This is for over £1,000 not an amount I can forget about. I've currently been chasing a refund since January, have called up to 8 times and emailed the same amount, left 1 star reviews and nothing. The customer care centre is a joke, I've spent countless hours waiting to get through, the last time was two hours and when I got through to someone called Lee he cut me off...I hadn't even begun to shout, wasn't given the chance. The time before that 2 hours and the system just cut me off. Any comments you read on reviews from them I have to think are a complete lie. They have never contacted me even though they state on every one that they will. There are much better companies out there that do not steal, please save yourself the hassle.