We booked our first family holiday with otb last year. Our flights were cancelled 3 weeks ago and then the hell started. Unable to get through to otb by phone, left on hold to their 13p per minute phone line for hours. Made contact online multiple times get a response hours later then the robot says the chat is resolved. Operations team called after 3 weeks on monday 15th and said they would be back in touch, had to chase them again today. After speaking to operations team 5 times this morning all on my personal phone bill I was told I couldn't speak to a manager Pablo was shocking and he absolutely needs training on customer service. I will NEVER EVER use otb again I am now left trying to find another family holiday but all the prices have gone up. I am devasted and not sure we will even find what we are looking for in the date range we need.