Booked a holiday with On The Beach on 1st May 2023, it has been nothing but a nightmare since then. I have tried contacting them via their complaints telephone line, only to have to wait in a queue for 2 hours. This has been experienced by many holiday makers. I thought to write a letter as a complaint, only to be told they do not accept letters anymore, only emails. I have sent emails to their so-called customer care site, only to be told it could take up to 56 days to receive an answer. My dispute with them has now been escalated to their Complaints Department, they know there is an issue with the flights that have been booked, which neither OTB or Ryanair can solve, but they continue to ask for further payments for a unaccessible holiday. Days and days of stress caused by OTB. This will probably carry on for months, this type of behaviour by a Company should be unacceptable.