Refusing to refund our cancelled flight money. Find out by ourselves that our flights had been cancelled and fully refunded. We have confirmation from the airline itself about it so know that this os the situation. Someone has over a thousand pound of our money in their account earning interest no doubt and yet deny that they know anything about the flights being cancelled. I dont think that anyone from on the beach has even looked into our situation or contacted whoever they used to book the flights as they claim that they know nothing about the flight being cancelled. Have been passed from pillar to post and now we are just being ignored as they probably just want to keep our money. They claim the airline takes 28 days to respond yet they emailed me back within 4 hours with the confirmation about the travel agents having the refund. Somebody needs to sort this out and find out where our money is so we can have it back rather than treating us like we are lying and then ignoring us.