I haven’t got ne yet and feel quite ill all day trying to talk to someone, because their tel nos that open at 8am are not taking calls! I think they check your booking no and block you! I got thro to while on holiday and she was lovely, but the booking is thro someone else. I booked 3 days ago and last 2 days been trying to get the balcony I requested. The final booking knocked it off ! I will be suing when home. It’s stressful and heartbreaking for them to do this, plus I booked a balcony room for £100 less with booking.com, but Otb blocked a refund after 3 days! So sadly I cancelled the booking.com. I live In Weymouth with a sea view balcony, why would I book a basement room! I have a screenshot of the room I was pressing on, you have a week to fix this, or off to court I go!