fter hours of phone calls on hold at the expense of 13p per min to myself, chat bot conversations and failed communications, being sent around the houses, I am still no further on. The on the beach website misrepresented and miss sold a hotel room as part of our very expensive family holiday which we are yet to go on. They have given me something that was not described nor pictured and I have all the evidence in screen shots and correspondence to prove this. I have the original screen shots of the website from when I booked and this Sunday. Funnily enough they have now rectified this error on the website and booking page and deny this error but clearly as Citizens advice said, this is an admission of their mistake????? However, they do not care, they do not respond when they say they will, they do not resolve the situation and basically tell you to its hard luck. This is their error and I am now in touch with both Trading Standards and the ombudsman. (Which you cannot use ABTA as funnily enough they decided to with draw from them! Funny that!) PLEASE PLEASE avoid at all costs. I have never had to write a complaint letter in my life and I cannot believe how they are treating people. I have been in touch with two others, one had theirs resolved (exactly the same error as mine). They want to charge me an extra £2K to upgrade to a room I have already been sold!!! Update and response to On the beach - you have totally ignored the fact that your website showed the pictures of the wrong room as sent to you in screen shots in my complaint as explained before. So what you are saying on a public forum as an excuse is incorrect and another lie. I am now in the process of engaging a solicitor