If I could rate zero star I would. We travel in less than a month. Changes too flights which I found out accidentally and was not notified about for 1 week by on the beach and this was After 6 messages on there supposed live chat and a phone call to cancel the booking which was the only way I could speak to a human.. live chat Absolute lie. This is not a live chat, it is a bot and cuts you off. I have been messaging for 2 weeks now. Was on hold for 45 minutes and spoke with someone called Sarah who was lovely however since this 48 hours ago no phone call.. my sister was on hold for over 2 hours with no answer and had to end the call. Absolutely disgusted with this company. We have requested a telephone call on multiple occasions to just be ignored. Our messages are ignored. No actual direct number for customer service. They have taken 60% of our money and we require a full refund. This is our first family holiday since our mum died. The whole reason for booking was the good flight times, They have now been changed from 1.30pm to 1am the next day and travelling with 3 children under the age of 4 is just not doable. The dates that work for 6 adults having to all get the same time off work and the hotel we wanted to stay at. All this was why we booked with them. Never ever again. The stress and anxiety we are all currently going through regarding this issue is off the chart. I cannot write anything else as I am getting more and more frustrated. Paddy McGuinness Needs to have a word!!!!!