verview Reviews About On the Beach Reviews 59,895 • Great TrustScore 4 out of 5 4.2 VERIFIED COMPANY In the Travel agent category www.onthebea ch.co.uk Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 99% of negative reviews Replies to negative reviews in < 2 days Reviews 4.2 59,895 total 5-star 68% 4-star 11% 3-star 3% 2-star 3% 1-star 15% Your review is pending.Read more AVOID, TAKE YOUR MONEY AND LEAVE YOU STRANDED IN WRONG RESORT Booked a 3 night stay in calella to attend the motogp. On arrival to the hotel were informed our private transfer had dropped us on the wrong hotel with the same name. Paid for a taxi to the correct hotel to discover it was in the wrong resort, the first hotel was the one we had actually requested. Out of hours team could not help late at night and so we paid for a taxi back to calella and paid for new accommodation for the night as well as food and drinks when we should have been all inclusive. First of 3 nights ruined. We have been refunded the cost of taxi's and the night one hotel although it takes up to a week to reach us and were offered £100 in vouchers towards a new holiday which we did not accept and instead asked for this as a refund. This was denied. We did not get the voucher either. After this ordeal we would not use this company again and so the offer would not benefit us. Asked to speak to a manager/decision maker and was denied stating we would need yo complete a form if we wished to complain. Disgraceful service, please be careful if using this company