AWFUL.... DO NOT BOTHER WITH THIS COMPANY. I have spent a lot of money and time to get family holidays with this company. After our last experience I will NEVER go with this company ever again..... They didn't only put a LIE about a hotel "Bellagio Spa Beach and Resort" in Hurghada saying it's 4 star..... it's a hiddeous, disgusting place and RUDE Thieving staff members... do not visit this hotel. They have hold of my mobile phone and are refusing to post it back to the UK I went to onthebeach for their help/ support and they did NOTHING but offer us a pathetic £75 voucher towards THEIR MESS.... Also clearly didn't care that much. I spent thousands on a holiday which was completely ruined and aftercare was not provided. They do not CARE and are obviously just money orientated. I have spent lots with onthebeach and never ever will I go with them again..... nor will my family and friends after my experience. My phone has been with the hotel after over a month and they are ignoring my emails my phone has pictures from our holiday in Egypt and personal photos of MY SON. MY advice is stay AWAY from on the beach and STAY AWAY from Bellagio in Hurghada.