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Lesley gray
Booked hotel and flights, was informed flight time had been changed which was ok but when we went to check in online with British airways which could only be done 24 hrs before we saw our airport had been changed to one miles from original one.as we had airport booked which would not refund if we cancelled. Live chat took ages only to be told nothing could be done so I had to buy another flight at £158.then they told me my return flight would be cancelled as I would be a no show on outbound flight. Said they couldn't help and to contact British airways. I had to have a flight home so I contacted airline and that cost me a further £180 to amend flight. British airways said there is a trade number one the beach could of used to sort out the problem at approximately £70. On the beach really were unsympathetic about it all. When I said they didn't notify me of change of airport suddenly a email arrived whilst on live chat. Sent email to complain and got a big standard reply saying nothing will be done, sent 2 more and no response, even sent a email to their CEO but no reply. On the beach broke their contract with me and expect me to bear the extra cost. Shamefully that they wont refund me the £338 for cost incurred. Not a lot to them but a chunk of my holiday spending money leaving me short and watching every penny. I would never recommend this company. Get your money and don't care what happens afterwards.
1 month ago
Read On the Beach Reviews
On the Beach has a 3.4 average rating from 1,230 reviews

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