I couldn’t give zero stars so the 1 star is probs for the people taking the booking / money as the customer service responses are the same copied and pasted patronising messages “sorry it’s taken me 28 days to respond however computer says nooooo” Flights were fine nothing to complain about so well done airlines. Get to the hotel in Marrakesh about 12pm midnight tired, ready for bed, expecting this wonderfull 4* colourful amazing hotel to be greeted by a man bare foot with toe nails longer than a ruler. Get to the room opened the door smells like my fellas farts after an all you can eat Chinese, walk in the room to cats yep that’s right CATS on the beds! I mean I’ve stayed In some places but the Prosecco on the plane by this point had wore off so we walked out. Tried to call on the beach could not get through 1am now where do we go? Luckily we find a stunning hotel not so far which we had an amazing holiday in thinking right! let’s not set the tone we will log the complaint with the hotel manager and contact on the beach when we return for a refund ohhhh was we wrong! “Computer says noooooooo” we are very sorry but as you did not stay on hold for 15 hours at 1am in the morning after being greeting by cats on the bed we can not do anything about this here’s a we have pulled your pants down pity offer for £50 of your next holiday with on the beach! Please note I apologise for my grammar I am typing that fast like a Karen because this deserves to be out there.