Communication process is extremely poor A refund of a £100 voucher was offered to me when on the beach failed to inform me of a cancelled flight when they were notified by British airways on 30th September and I was due to fly to NYC for my mums 60th on 21st Oct! The communication has been awful. I have an email from BA confirming this and OTB acknowledged that the app wasn’t updated until the day I was due to fly they are telling me all is well and counting down the days until my holiday. Telling me to look forward to the beach and get the suncream ready! I was going to NYC in October! No personal service just awful! Sue to panic trying to get flights for that same day it ended up costing me £5,000 because they didn’t tell me of this cancelled flight in September had I had know new flights would have been a fraction of the cost. When I first booked the holiday they told me I was flying with virgin but was in-fact delta but they used the virgin Atlantic logo again we only found out about this when they called to say flight time had changed ( this was several Months ago) to which we didn’t want to fly with Delta and had to pay additional £200 to fly with BA. I have sent in a-lot of documents to prove all the above that they are at fault! I am expecting a refund of a sufficient amount to rectify your costly error to myself but they offered me a voucher to re book with them for £100! They are quick to respond to reviews on here but not to emails or phone calls Very unsatisfied customer awful service avoid at all costs! Do not take the risk this will happen to you