So I've booked a weekend to benidorm for the 11th January as a surprise for my partners birthday on the 12th January, was meant to be all inclusive, my search was spefic to what I wanted, so went ahead and booked this hotel, to then look at the atol certificate and it been only just bed and breakfast, so I did a little research to find that the hotel booked does not even do all inclusive, so it's been put up as false advertisement, now there is nothing that can be done because it's less than 21 days, I was told I would receive a call yesterday at 6pm and never did, so today is the 7th still nothing has been done to resolve this situation, I just keep getting fobbed off, and refused a call back from anyone because it's gone to complaints, it is illegal to false advertise, I would never use on the beach again, such a horrible customer service system when you can not speak to anyone