I recently booked a family holiday through this company, and while waiting for confirmation, I received an email thanking me for my booking. However, it also stated that the hotel had sold out for the dates I had selected. Upon further inspection, I discovered the same hotel and dates were still available on the website, but at three times the price I was initially quoted. The live chat team was helpful, but unfortunately, they were unable to resolve the issue, attributing it to a third-party issue. If that’s the case, I understand, but I found the website to be misleading and unreasonable, particularly for those on a tight budget or with limited flexibility due to childcare. I hope the company can review and address this issue to prevent similar situations for future customers. Overall, this experience has been extremely disappointing.