We paid for a package holiday which included return transfers to our hotel. After a 10 hour flight to Cancun we discovered that our transport had been cancelled and we were left stranded at the airport. With fear and a language barrier it was a difficult time. The office for on the beach was closed as we arrived at 10pm uk time. We had no choice but to pay an extortionate amount of fares to get us to our hotel. This left us concerned about what else could go wrong with our booking. Obviously this warranted a complaint to On the beach. Which added insult to injury as they didn't have the decency to refund us for our taxi fare let alone uphold our complaint for compensation for the distress caused. We are so disappointed.