Well for starters they lied. My friend booked last October for Hotel Sandos Monaco— we wanted the 25% off offer for Spa Treatments- However when we arrived at Hotel , we were informed that we do not have the offer- it’s now called Wellness Package which at no time in 11 months were we informed!!!! On The Beach said we’d been upgraded to Deluxe room( not true!) all rooms are the same!!! My friend had a medical emergency and hey!- On The Beach profess to have emergency in resort telephone number!- Good luck with that one!- unable to get through!!!!! Were told by On The Beach they have rep- no they don’t- not even a file with information! We e-mailed time and time again but then found On The Beach had written “ Case Closed” So Pelletier ABTOL it is And Ombudsman. Book with this third party at your peril- I will never book on line again- travel agents— I can’t be bothered posting all the in- depth issues we had but I think you get the picture?!