Booked with OTB several times, so we thought we would book our 20th wedding anniversary with them to Dominican Republic, all good until we arrived at check In to be told OTB had not paid TUI for our luggage even though we had paid for it, had no choice but to part with £150 to pay for the luggage again, tried to contact them by phone and of course at 6.30 on a Sunday morning you have no chance. Managed to email them from resort and was informed that I would be refunded for my luggage when I return home, (what good is this to me when I’ve paid twice for my luggage), I was also told in the email they would refund for my return flights, now this is where the problem starts I’m still waiting since 6th September for the refund, after numerous emails and phones calls I’m being told that the email does not say that I would be refunded for my return flights, however it clearly say “ they will refund you for the luggage you had to pay for and your return flights” pretty sure I’m right when the email clearly states the above. My advice don’t book anything with OTB as you won’t save in the long run, it takes them weeks to respond to emails the only time I get a quick response is when I put a bad comment on Facebook. Something needs to be done about this company palming people off after they have made mistakes! Save your money book else where