Terrible service. Totally unhelpful when it comes to any changes in initial booking. I booked a holiday for 3 ppl but my mum couldn't go because my dad got very ill and ended up in hospital. I wanted to change her name to my husband's. First OTB said the hotel refuses to make changes and there is nothing they can do about it. When I contacted the resort directly I got a reply saying there is no problem with that and they've done it. However I would have to get a written confirmation directly from OTB. That's when they said that due to their "technical problems" they cannot help me with the change and confirmation of it. I felt like I am being forced into to canceling my holiday as this reply left me no other options. I lost my deposit and when I applied for a refund OTB didn't recognise that this is any of their faults. It clearly was not my fault as I found a replacement and was ready to go on this holiday, and the resort was ready to change names. I will never look at going away with this company again - this would have been my 4th holiday with them...they clearly do not care about their customers and have poor customer service. An upsetting thing also is that even though I got the confirmation of cancellation (which I was forced to make) I was still receiving emails from OTB asking if I am ready to go, "it is not long to your gateway", etc. IF YOU STILL CAN - AVOID THEM!!!