If I could give these zero stars I would. If you want to book a family holiday then book through a reputable agent. There are hidden costs everywhere. Not only do they offer a far cheaper price on their website than you actually get offered, the flights booked for you are the lowest possible options Avaible meaning if you want to add extras such as pre-booked seats, baggage, priority boarding you have to do it through their website and they massively inflate prices. Some examples. Ryan air flight – If you want to add a 10KG bag £120PP. Pre booked seats £55 PP. These prices are not what Ryan air charge. They also charge Admin fees for everything you do. So, on top of the extortionate prices above they also add £30 admin fee? Also, if you want to contact them you have to call them and you WILL be put on hold for at least 30 mins, charged at 13p per minute (roughly £4). Daylight robbery