due to of travelled to mallorca 19th july hotel booked and paid for in full oct 2019 with OTB i contacted the hotel to ffind out it was closed during our stay so tried to contact OTB everyway i could we never and still havnt had no contact we never travelled as we had no options of another hotel and when we trid to book other hotels the bookings were cancelled as not open we are a couple in our late seventies who if our daughter hadnt checked would of turned up in mallorca with no accomadation absolutely disgraceful customer service we will never book with this company again