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Katie
Very disappointed in this company and their customer service. First of all, when I called to ask a question, I could hardly understand the person on the phone. He was friendly but very hard to understand. My main issues are with the experience as a whole. I uploaded my designs in their uploaded. I asked customer support how I could review the second shirt type and how it would look, and they said just change the shirt type in the uploaded and I could preview it there. This is what I did. I was also told I should order two screens so it would print correctly. This was $50, which was a lot! I did this though we because we had youth and adult shirts. The shirts arrived and they did not look like the preview at all. The design was much smaller than what I uploaded. I contacted the company right away, but they were not helpful. They basically said they did everything right and because I didn’t put notes about the dimensions, they just adjusted it with their “recommendations.” If I upload the design a certain way, you don’t change it. I found their customer support to be unhelpful and inconsiderate. If you use ooshirts, be aware that they are going to probably change the design from what you upload. The shirt quality and print quality was good, and the shirts are inexpensive - but trust me, you get what you pay for with ooshirts. They could care less about making things right or making sure the shirts are printed correctly.
2 years ago
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ooShirts Inc. has a 4.6 average rating from 146 reviews

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Alice, Customer Support

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