Product is excellent, shame I had to chase the delivery so many times. Was showing shipped but didn't move from France for over 15 days. I contacted the customer support on 5 occasions through the chat to chase it up and had different explanations. One saying it was coming from Japan to France then to UK. I accepted this and waited. It didn't move on the DHL shipping page. I contacted DHL and they told me it was only a label printed, no item was collected. This got me worried, so I contacted my credit card company (PAY WITH CREDIT CARD!) and they assured me if it didn't arrive I was insured Phew. Then finally today 18th December 19 days after the order it arrived. Thankyou to all the chat helpers at OfV, I know it was not you who are responsible for the delays and well done for finally resolving it. Something obviously went wrong at the order process stage.