If I had to give the wallet a rating, it would be 5 stars. The quality is even better than I thought it would be. Love it. I would also rate the customer service as 5 stars. I tried to cancel my order before it shipped because I was second guessing my decision to buy this color way. The item had already shipped but a nice person in customer service had reassured me that I could return the item once it arrived if I still wanted to do so and that she or someone else on the team could help me with the process. I fell in love with the wallet and kept it so no need to return. Rating DHL (shipping process) would be a 4 or maybe even a 3.5–but Open for vintage doesn’t really have control over this process. Updates were not always up-to-date and the delivery person said they couldn’t deliver it the first time because the doors to the apartment were locked (even though Delivery services have a code to enter for packages). I had to reschedule the delivery and it became a bit stressful. Otherwise, everything else was great!