My product was delayed for about 3 weeks due to issues at Italian customs. I ordered the sunglasses for a work trip / shoot and received mixed information about the product's location. Colin at Open for Vintage was excellent in assisting me with this process. Unfortunately, I had to provide extra information to DHL (due to them classifying sunglasses as a medical device) to clear it at customs (including my social), which was uncomfortable. After being cleared one week later, I then had to pay DHL extra money as fees. All of these delays and the effort on my end to follow up before the item was returned to the sender definitely deterred me from using Open for Vintage again. I have a lot of friends who love the site and recommended me, who were all disappointed with my experience. I am patiently waiting a refund for shipping costs and DHL taxes and fees.