The Chanel bag I purchased is beautiful and in excellent condition. The photos on the website did not do the bag justice. I am very happy with the service I received from OfV, however, it would be helpful if it is made clearer that import tax may be due on items that are purchased from the website. Also, my bag could have been packaged better - the packaging consisted of bubble wrap but the bag should have at least been wrapped in tissue paper especially considering that it does not have a dust bag. Overall I'm happy with my purchase and the customer service.