I had an appointment from BTOpenreach engineer last Monday. The guy came and told me that he needs another person for the job and he will come back in 2 hours. He never arrived. The was reassigned. The second guy came on Friday and told me he needs another person for the job and will come back "when he can". He didn't show up either. My time, my inconvenience and the service they provide mean nothing to these guys. I do not understand how this company is run when they cannot get a simple job of attaching a property to a pole on a quiet street done. And guess what, they do not have a complaint process. Why would one need it anyway!!! As someone said in a comment, "You are going to be very frustrated and regretful with using OpenReach."