Absolutely woeful service. Broadband installation date 13th October. Man came out, couldn't figure out how to connect it in the hallway so decided to use the line in living room. Got a call from his friend, disappears for 2 hours (during our 3 hour appointment), came back, sat in his van for around 30 mins, installed the box outside the house. Waited over a month for someone to come and tell me what I already knew, that part of the tarmac would need a track cut and a bit of the garden needed dug. Another appointment was needed to get someone out to dig and install the cables, the digging got done by a contractor who seemed much more competent than the openreach team. They were only told the morning of the appointment (15th December) that they could only dig and weren't to install the cables, even though usually they do. Almost feels like openreach are trying to cause me more problems. I work in healthcare and some days have to work from home, but have had to go to family members houses as still no internet!! Contacted Vodafone on 15th as I'm not able to contact openreach directly, they said openreach advised cables would be installed 16th, nobody turned up. Contacted Vodafone on 17th December and got told openreach advised they need to make a new appointment. I asked for it to be escalated as a formal complaint due to many promised dates being missed, and have now been told 23rd December is definitely my final installation date, so into my 3rd month with no internet thanks to Openreach. Sadly in NI we don't have many fibre broadband options and Openreach are contracted to do the lines for many internet providers, otherwise I'd tell them to stuff it.