I paid upfront for the engineer charges and it was taken straight from my bank as sort of arranged with talktalk..? Anyways,moving on from that,this pre paid technician has failed to show up at the two designated times (12hrs of my waiting/wasted time!) So I phoned talktalk who said that the job had been reported as complete?? Which it obviously wasn't! Arranged for me YET ANOTHER appointment date which is in two more weeks!! Same outreach non show service has been designated. Why the hell don't they give the job to another company that can be arsed?? Disappointed, enraged aswell as fed up, is an understatement. Utterly useless!