Cross over (drop Kerb) contacted them in January 2022 charged site visit £350 came out in April nightmare trying to contact them, gave me plans and photos on what they were going to do. Had to then pay inadvance £4812.67 in May 2022. Wanted the work for September after chasing again in August they came back to me and said due to company's contractor changes they couldn't do it but if my own contractor could do it they would give me a refund, so they sent plans by email. Then on the day a man delivers the BT lid and stands to watch less than 1hr. Job completed by my driveway contractor. Chased my refund in October,November and December getting no joy jumping through hoops long story short finally got refund April 2023 but without my knowledgment or warning they deducted over £720 for an email and standing around for a job they couldn't organise in time because of their internal changes and charge me such alot without agreement and hassle trying to get anyone to respond. When I complained they just it was worth the deductions for the time. So BT employee's get paid alot for very little work and are allowed to hold your money for 7-8 months with no comeback. VERY poor customer service not taking the customers time, stress and money worries into account caused by them