Terrible experience. Waited 2 weeks for an installation date which I had to book off work as someone had to be home to let them in. They came and said they didn’t have the “right ladder” but they would sort out the box on the inside so no one would have to be home next time. The engineer then left and said he’d come back in 5-10 minutes - he never came back and I just a notification from the company that the date had been rearranged and I would have to be at home on another date to let someone in. This is extremely disappointing customer service and they clearly hire people with minimum qualifications and skills and label them as “engineers” .